Events

Pamela Herrmann is a best-selling author and was honored to have her most recent book, The Customer Manifesto, How Business Has Failed Customers And What It Takes To Earn Loyalty, rank #3 in the top 10 Customer Service Books Every Business Owner Should Read by Business.com. Her vision is to help 1 million independent, locally owned business owners discover that the key to reducing churn and optimizing organic growth is to master two key metrics in their business: Customer Acquisition Cost & Lifetime Value of The Customer. Pamela Herrmann is a dynamic presenter that weaves the story of why 'customer experience' is the key differentiator in today's economy. If you want customers for life, you have to understand what they care and value.

Our Education Series is our career / personal development arm and includes topics chosed by our members and a lunchtime, seminar-style experience.

Schedule

11:30am-Noon: Registration, networking and lunch
Noon-12:45pm: Presentation
12:45pm-1:00pm: Q&A, networking